Refunds & Returns

Policy Window

You have 30 days from the date of purchase to request a return or refund. After 30 days, we can’t offer refunds or exchanges.

Eligibility

• Item must be unused, in original condition, and in original packaging.

• Proof of purchase is required.

• Do not send items back to the manufacturer.

Non-Returnable Items

• Gift cards

• Downloadable products

• Health or personal care items

• Perishables (food, flowers, etc.)

• Hazardous or flammable goods

Partial Refunds May Apply

• Books with obvious signs of use

• Opened media (CDs, DVDs, games, vinyl, software)

• Items damaged or missing parts not due to our error

• Returns received after 30 days

Refunds

Once your return is received and inspected, we’ll notify you of approval or rejection. If approved, your refund will be applied to your original payment method. Processing time may vary depending on your bank or credit card provider.

Sale Items

Only regular-priced items are eligible for refunds. Sale items are non-refundable.

Exchanges

We only replace defective or damaged items. Contact greg@pgndi.com for exchange instructions.

Gifts

• If marked as a gift and shipped to you directly, you’ll receive a gift credit.

• If not marked as a gift, the refund will be issued to the purchaser.

Shipping

Mail returns to:

PGNDi

PO Box 2444
Greenville, NC 27836

• You are responsible for return shipping costs.

• Shipping fees are non-refundable.

• For high-value items, we recommend using trackable shipping or insurance.

Questions?

Email us at greg@pgndi.com with any refund or return questions.